The Digital Green Certificate, COVID Free Credentials, or Vaccine Passports as popularly called, are expected to offer a wide solution to ensure that citizens benefit from a harmonized digital tool to support free movement of people in their countries and across regions. 

This initiative has been received with great interest all over the world, also as a positive message in support of recovery, but not without doubts.

With the idea of a Vaccine Passports becoming more real, citizens have questions such as:

• How do I get access to the certificate? How easy it will be?
• Do I lose my passport if I had contact with someone diagnosed with COVID?
• How will my personal health information be used?
• What are the non-discriminatory and data security measures that will protect me?
• And so on…

As governments around the world continue working towards international convergence with other partners, we can help local authorities and public entities to rollout citizen focused programs that will become essential to streamline registration, activation, and maintenance of Vaccine Passports.

A comprehensive, proactive, and secure Citizen's digital lifecycle ecosystem will be imperative for governments and businesses to effectively manage and support citizens throughout the vaccination process.

Teleperformance already provides COVID-related services to millions of people. 

Decades of experience serving business, healthcare, and government clients, has helped us define processes and best practices for mitigating disruptions and administering effective crisis response measures during emergencies.

Early in the pandemic and until now, the importance of testing, tracking, and vaccinate remains clear for any government organization. Citizens need immediate answers to important questions, especially when time is critical.

Step 2

Step 1

Vaccine Passports Hotlines

Vaccine Passports Activation

• Helping citizens get vaccination appointments.
• Supporting the most vulnerable groups to stay ahead of the curve.

• 24/7 technical support digital platforms and apps
• Helping Citizens to address user experience questions.
• Addressing citizens’ concerns with regards to privacy & around data security topics.

Step 3

Step 4

Step 5

Vaccine Passports Usage support for citizens

Vaccine Passport Usage support for businesses

Vaccine Passports Maintenance

• An inbound hotline for inquiries on Vaccine Passport usage and its validity.
• Providing support to the disabled and deaf, and multilingual support for citizens, tourists, and expats.

• Multilingual support for businesses.
• An inbound hotline to answer inquiries and provide support around the government-issued Vaccine Passports for travel & hospitality industry.

• Helping citizens with new test appointments for renewal of the vaccine passport validity.
• Proactive, outbound notifications for individuals at risk groups or vulnerable demographics.
• Multichannel guidance on the most appropriate course of action. 

Governments and health institutions are dedicated to prevent the transmission and treat the Coronavirus infection, also are focusing their efforts to administer the new Covid-19 vaccines.

Learn more about how to manage and support citizens throughout the vaccination process, government organizations will need to plan, define response strategies, and prepare an agile crisis response.

Early in the pandemic and until now, the importance of testing, tracking, and vaccinate remains clear for any government organization. Citizens need immediate answers to important questions, especially when time is critical. 

TRACK

VACCINATE

TEST

Helping Dutch citizens get vaccination appointments

Supporting UK citizens with critical information

Supporting the most vulnerable groups to stay ahead of the curve

We mobilized over 2K agents for symptom checking and advice service hotline for the UK government to help decrease the burden on healthcare institutions.

We recruited, hired and trained our +4K Covid Support agents all within less than 2 weeks to help citizens in the Netherlands to schedule vaccination appointments. 

Teleperformance established a toll-free number for all citizens across France on COVID-19 symptoms and measures to follow, including a special service for the deaf and hard of hearing.

We are helping government and healthcare organizations facilitate COVID-19 services

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Contact us to learn more about how we can support healthcare organizations and government agencies in their efforts.

Teleperformance is a leading global group in Digital Integrated Business Services (D.I.B.S.), serving as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model that combines three broad, high-value solution families: customer experience management, back-office services, and business process knowledge services.

The Group’s over 380,000 employees in 83 countries — with more than 250,000 working from home — support billions of connections every year in over 265 languages and 170 countries, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process.

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